Customer Account Manager

Customer Account Manager

£30,000 to £36,000 Basic salary plus Bonus

Tamworth

Our client a leading manufacturing company who is now seeking a Customer Account Manager to support in the development of new partners to ensure the continued expansion of the UK market

The requirement is for an office-based point of contact for existing customers developing long term relationships, and generating additional business. Previous experience and a track record of building and delivering relationships within a sales/account management environment is essential.

Key Roles and Responsibilities

• Explore cross selling opportunities where appropriate to help identify product offering and identifying the Customer’s additional requirements
• Develop where appropriate Customer Account Plans to strategically identify and review future opportunities and risks
• Ensure the Company’s growth targets for the customer portfolio are achieved on an annual basis
• Adopt the sales process methodology and develop strong value propositions that support the sales objectives
• Identify and gain support of key stakeholders in the customers organization
• Select and implement the best approach to win the growth opportunity and defeat competition
• Act as a lead point of contact for all matters specific to your customers
• Understand the needs and future requirements of customers through proactive account management.
• Clear communication of the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction
• Understand quality standards set by the company and agreed with each customer
• Retain ownership of the customer service level agreement

The ideal candidate will possess the following attributes and experience.

• 2-3 Years B2B sales/Account Manager background.
• Adaptability in your communication with various industry accounts and contacts.
• Enthusiastic and willing to learn new skills and work within a small, fast paced company.
• Excellent written and verbal communication skills required.
• Proficient in Office 365/Excel.
• Confident communicator both internally with the team and externally with your managed accounts.
• Proactive, organized, great time and work-load management to prioritize tasks and actions.
• Experience with working within the software industry desirable but not essential.

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