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SalaryAre you a relationship builder with a strong ability of understanding client needs?
Look no further! Our company is seeking a Customer Account Manager to champion our valued partnerships. If you thrive on client interactions and love solving their challenges, keep reading.
As a Customer Account Manager, you’ll be the bridge between our clients and our services. Imagine the satisfaction of nurturing existing relationships, identifying growth opportunities, and ensuring customer success. Your role will be pivotal in driving loyalty and retention.
You’ll have the chance to collaborate with cross-functional teams and make a tangible impact on our clients’ businesses. If you’re great at building rapport with business customers, and having brilliant discussions regarding their needs, we invite you to apply for this opportunity!
Salary: £23,478 with realistic OTE £36,000
Hours: Monday to Friday, Full time, permanent
HYBRID WORKING FLEXIBILITY
The role:
- Calling our existing business customers to understand their needs, providing the best solutions, and growing the number of services they have with us.
- Listening to and understanding the cause of any queries or cancellations. Asking questions to provide solutions that support the customer and retain their valued business.
- Being the industry expert for your customers, knowing / selling the products consultatively
- Account management including, inbound calls, emails from your customers and updating details on the CRM.
- Achieving and working towards set targets and KPIs.
The offer:
- Uncapped commission
- A rewarding bonus scheme and regular incentives
- Great working hours Monday to Friday 9am – 5pm, no weekend or evening working.
- An extensive induction programme, excellent ongoing training and development
- We offer accredited ILM training through external and in-house training
- Apprenticeships and personal development opportunities for a great career with us
- Amazing employee discounts with major supermarkets and retailers with phsPerks.com
- 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…
