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Form of work
SalaryCustomer Account Executive
The Customer Account Executive is a sales role dedicated to securing business from existing and prospective Contract Hire customers in both private and corporate sectors (selling both regulated and unregulated finance) by making pro-active outbound calls with the aim of building effective customer relationships, increasing renewals, promoting and upselling Value Added Products.
Main Responsibilities:
- Use a blended approach of telephony-based sales strategies and techniques, and digital communication to achieve sales
- Follow up on digital leads in line with our Service Level Agreements (SLA's) with the aim to convert sales to the agreed targets
- Maintain a thorough understanding of Business User and Customer's needs by using insight from the customer contract and product knowledge to present appropriate solutions as part of a broader up sell conversation
- Add value at every customer touch point and ensure customers receive appropriate information to make informed decisions whilst maximising business opportunities to sell the features and benefits of our products
- Action contract changes and keep data integrity at a high standard
- Place orders with our Retailer network in order to ensure replacement vehicles are ordered and delivered in accordance to the customer expectation
- Identify Master Lease Agreement and fleet service opportunities and ensure these are handed to the Corporate Sales Managers
- Respond to leads from Client Services Advisors or other areas of the business
- Use Management Information (MI) and own judgement to identify opportunities for call backs or renewals and diarise call backs appropriately
- Manage general sales administration efficiently to ensure maximum time available in generating sales with customers
Experience:
- A sound knowledge of finance, Contract Hire, leasing products and services
- Experience of operating in an FCA regulated environment
- Previous experience in telephone account, sales or telesales roles
- Strong interpersonal skills
- Strong customer services focus; passionate about good customer outcomes
This role is based in Milton Keynes at our client's beautiful office which provides an array of benefits on site.
5 days a week in office, 9am - 5pm.
Ongoing Temporary position.
£15.16 per hour / £27,500 annually
Start date beginning of Jan
If you would be interested, please don't hesitate to apply!
