Franchisee Customer Care & Engagement Account Manager

Fabulous role for someone used to working in a franchise environment! Here you will have the chance to wfh 2 days a week alongside also visiting your restaurant/hotel and store clients regularly to help with training needs…so there is plenty of autonomy. You must have worked in a FRANCHISE business and be looking for a high level of customer engagement. This is above all a nurturing role as well as one that requires good data analytics skills to monitor training and measure customer engagement. Lovely job! Apply here Franchisee Customer Care/Account Manager
TITLE: Franchisee Engagement/ Account Manager
Location: High Wycombe: Bucks
Language : Fluent English
Sector : Hospitality/Hotels and food
Salary : circa 57,000 ( base of £45k+ 10% bonus and cash car allowance of £7,750)
Company : Well known restaurant business with a global presence
Work style: 3 days in the office. 2 days are wfh. The company culture is very flexible indeed
The role in a nutshell: To make restaurant owners aware of the additional services, training and support that can be provided to them to help build their businesses. This includes access to training as well as buying-support and information about extra discounts that are available to the franchisee. There will be some very limited travel in the UK

Duties

• Liaising with restaurant owners daily
• Set up and attend meetings face to face all over the UK and Ireland
• Attend -and deliver- staff training sessions and engage fully with franchise owners
• Monitor customer engagement and provide advice and guidance
• Onboard new franchise owners
• Regular use of Excel to monitor and manage restaurant performance

Requirements

• Fluent English
• Experience working in a franchised business
• Food or hospitality background
• Excellent Excel (formulas, looks ups, pivot tables etc.)
• Car driver