Customer Administrator

Role summary:

This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and sales management teams you will be able to positively influence our customers’ needs and resolve any potential issues.

Key responsibilities:

· Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.

· Action all customer queries in line with the required processes and service level agreements

· Work as part of a team to ensure great customer service delivery – every time.

· Engage proactively with service centres to ensure customer requirements are received and actioned.

· Recognise and deal with queries, requests, and problems in line with our customer account requirements.

· Identification and action of escalation issues

· Undertake any other customer account support duties as required.

Attributes:

· Have an enthusiastic can-do attitude.

· Be an excellent team player.

· Thrive working under pressure.

· Demonstrate outstanding timekeeping and reliability.

· Have experience in transport customer service role.

· Intermediate knowledge of Microsoft Excel.

Hours and rate of pay are negotiable. Please send application with CV attached.

Job Type: Full-time

Pay: £18,000.00-£23,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: CA1804