Address
Form of work
SalaryCustomer Service Administrator
Location: Bristol, BS32 4QE
37.5 hours Monday to Friday 11.50 per hour
The successful candidate will have previous experience working in a similar role and will be familiar with an order processing system, such as SAP, Sage, or Oracle. In this role, you will primarily be working in an administrative capacity, providing support and assistance to our Customer Service team. This is a great opportunity for someone who is looking for a challenging and rewarding role in a fast-paced environment.
Key responsibilities include, but are not limited to:
- Processing customer orders accurately and efficiently using our order processing system
- Handling incoming customer queries via phone, email, and social media channels
- Collaborating with other departments to resolve customer issues and complaints
- Maintaining accurate records of customer interactions and transactions
- Providing administrative support to the Customer Service team, including data entry, filing, and document management
- Participating in team meetings and providing feedback on Customer Service processes and procedures
- Identifying areas for improvement and making recommendations to enhance the customer experience
- Keeping up to date with our products and services in order to provide accurate and timely information to customers
- Adhering to company policies and procedures to ensure smooth and efficient service delivery
The ideal candidate:
- Proven experience working in a Customer Service or administrative role
- Excellent communication skills and the ability to build strong relationships with customers and colleagues
- Strong organisational and time-management skills with the ability to multitask and prioritise tasks effectively
- Proficiency in using an order processing system, ideally SAP, Sage, or Oracle
- A customer-centric mindset with a genuine desire to provide outstanding service
- Good problem-solving skills
- A positive attitude and the ability to work well under pressure in a fast-paced environment
- A keen attention to detail and strong data entry skills
- A team player mentality with the ability to work independently when required
- A professional demeanor and the ability to maintain a high level of confidentiality
Acorn by Synergie acts as an employment business for the supply of temporary workers.
