Customer Arcade Assistant

Do you have an interest in gaming and new technology? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!
Join us as a Slots Host in our Maidstone Club offering a 20 Hour contract which is fully flexible over 7 days and will include late night shifts.

The Role You’ll Play

As Slots Host, you’ll provide excellent customer service within our Machines Arcade by promoting and demonstrating our wide range of exciting games. You’ll show an outstanding knowledge of the games on offer and are able to easily explain them to the Customers.

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still.  This means you’ll have access to:

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• My Eva – an online financial expert to help with any money-related matters
• Buzz Brights Apprenticeships including – Customer Service Level 3 
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Pension Scheme

Your Responsibilities as Part of Our Team

• Demonstrating how to enjoy the games on offer
• Providing new member tours with a clear, exciting and engaging explanation of what's on offer
• Maintaining an understanding of First Level Fault Fixing on Machines to resolve basic faults, if you're unable to fix the issue, escalating to relevant parties
• Playing a part in securely collecting money from the machines on a daily/weekly basis
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For  

• You can build a strong rapport with Customers and are always polite and engaging
• You can tailor your approach when speaking to different Customers
• You go the extra mile for your Customers and Colleagues
• A basic knowledge of gaming environments is beneficial for your role
• A positive approach to daily tasks and commitment to meeting your targets

Applicants must be 18+

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