AddressAbout the Role
Base Location: Perth, Inveralmond House Office
Salary: £26,609 - £30,472 pro rata + 70% shift allowance + a range of benefits to support your finances, wellbeing and family.
Working Pattern: 6 Month Fixed Term Contract | Full Time (shift rota)
Operations are responsible for keeping the lights on today and tomorrow. The Customer Contact Centre is the first point of contact for any customers who are experiencing a power cut or external electrical issues. We work in all hours, and through all weathers, ensuring our customers are never without power. Our Customer Service Call Advisors are at the heart of our business; you're often the first person our customers speak to, and so we need passionate, enthusiastic individuals like you to join our team.
As a Customer Service Call Advisor, you'll be:
- Responsible for talking to our customers when they experience an issue with their electricity supply, providing them with regular updates, offering welfare and support for priority service customers.
- Dealing with customer complaints as the first point of contact and be responsible for maintaining a 1st class service to all our customers.
- This role is shift work as we are a 24/7 business and therefore you'll be required to work between the hours of 6 am to 11:45 pm on a rota basis which includes bank holidays and a 1 in 6 standby requirement.
What do I need?
To be considered for this role, we would love you to have:
- Previous experience in a customer focused role, preferably with experience working within a fast paced or contact centre environment.
- A basic understanding of the Distribution Energy Sector would be a distinct advantage.
- You will be required to communicate with a variety of different customers over the phone therefore excellent verbal communication skills are essential and excellent attention to detail to ensure we comply with the industry regulations placed on us.
- You should be organised, flexible and self-motivated, with strong time management skills. This is a busy role therefore it is important that you can prioritise and coordinate tasks to meet customer needs.
- You should be able to demonstrate the ability to work independently and within a team. You must have good computer skills and can multitask and think on your feet including the flexibility to support your colleagues, provide information to other teams and focus on delivery of customer service goals.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so team work will be essential. As a part of our business, you become part of something bigger – an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.
Next Steps
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Louise on louise.conway@sse.com / 01738 351698.
Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.
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