Customer Care Co-Ordinator

My client is a major housebuilder who are looking for a Customer Care Co-Ordinator to join the team on a temp to perm basis, in West Malling, Kent.
Details of the role are as follows:

• To ensure all calls received into the Department are answered professionally and courteously, and issues logged appropriately.
• To communicate with the Customer Care Manager and Head of Customer Care.
• To maintain the relevant Customer Care system(s) and dashboard(s).
• To co-ordinate schedule of works for the Customer Care Operatives.
• Handling and responding to all customer correspondence.
• To liaise between sub-contractors, customer, and the Division to ensure maintenance requests are carried out, check invoices and forward for payment. Arrange contra-charges where necessary.
• To liaise with the Buying department - order materials as and when required.
• Ensure any issues that arise post-completion are effectively and efficiently dealt with.
• To keep accurate plot and job records.

Skills, knowledge and aptitude

• Property defect experience.
• Ability to work to deadlines and under pressure
• Ability to work on own initiative
• Communication and listening skills
• Ability to liaise with internal and external personnel
• Smart and presentable, enthusiastic, flexible
• Good telephone manner, good computer knowledge, word, excel, outlook
• Plus a bespoke system on which training will be given
• 28k per year, 18.80 per hour PAYE on a temp basis initially
• Immediate start

If you have a low level of construction defect knowledge, perhaps you have maintained your own property but possess the other attributes required, please do still apply.
This is a excellent opportunity to join a well established business.