Customer Care Coordinator

Our client is seeking a Customer Care Co-ordinator

Based on Birmingham Business Park by the NEC you will be working in a fast paced environment dealing with inbound and outbound calls

You will be an integral part of our client’s team, operating within a fast-paced environment at Birmingham Business Park near the NEC. Your primary responsibilities will include handling both inbound and outbound calls, maintaining accurate database records, and delivering first-class customer service to our clients and candidates.

Key Responsibilities:

• Manage inbound and outbound calls efficiently, providing timely and professional assistance to clients and candidates.
• Input data accurately into Excel and other databases, ensuring information is up-to-date and organised.
• Deliver exceptional customer service, exceeding client expectations and building strong relationships.
• Utilise your previous experience in customer service, ideally gained within an office or retail environment, to effectively address client needs.
• Demonstrate proficiency in PC skills, particularly with Microsoft Excel and Word, to navigate databases and produce reports as needed.
• Adhere to company policies and procedures while always maintaining confidentiality and professionalism.

The ideal candidate will have the following:

• Previous experience in a similar customer service role, preferably within an office or retail setting.
• Excellent communication skills, both verbal and written, with a professional telephone manner.
• Proficiency in Microsoft Excel and Word, with the ability to input data accurately and produce reports.
• Strong attention to detail and organisational skills to manage multiple tasks effectively.
• Ability to thrive in a fast-paced environment and work well under pressure.
• A proactive and positive attitude, with a commitment to delivering high-quality service to clients and candidates.

Please note the hours for this role are 9am to 5pm Monday to Friday.

Benefits:

Competitive salary of £25,000 per annum.

Opportunity to work in a dynamic and supportive team environment.

Additional benefits package to be discussed during the interview process.

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.