Customer Service

Position: Customer Service

Company: NewGen

Location: Liverpool, UK

About Us:
NewGen is a leading company based in Liverpool, dedicated to delivering exceptional customer experiences through face-to-face interactions. We pride ourselves on our commitment to excellence and our passion for providing top-tier service to our valued customers.

Role Overview:
We are seeking positive and highly motivated professionals with outstanding Customer Service skills to join our team. As a Customer Service Professional at NewGen, you will play a pivotal role in delivering unparalleled service to our customers through face-to-face interactions.

Responsibilities:

• Provide prompt and accurate responses to customer enquiries, ensuring a high level of customer satisfaction.
• Address customer questions and concerns in person, demonstrating empathy and professionalism at all times.
• Manage customers effectively, maintaining a courteous and helpful demeanour.
• Gather relevant customer information to better understand and meet their needs.
• Handle customer complaints efficiently and effectively, seeking resolution in a timely manner.
• Maintain a consistently polite and professional manner in all interactions.
• Work towards meeting and exceeding sales targets, contributing to the overall success of the team.
• Effectively manage your time to ensure tasks are completed efficiently and deadlines are met.
• Display initiative in identifying opportunities for improvement and taking proactive steps to address them.

Requirements:

• Previous experience in a customer-facing role is beneficial but not essential.
• Exceptional communication and interpersonal skills.
• Strong work ethic and dedication to achieving goals.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing priorities and business needs.
• A genuine passion for providing outstanding Customer Service.

How to Apply:
If you are a driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! APPLY TODAY.

Join our growing team at NewGen and embark on a rewarding career journey where your talents are recognised and your contributions valued.

Job Types: Full-time, Part-time

Benefits:

• Company events
• Free or subsidised travel
• Referral programme
• Relocation assistance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person