Customer Service Administrator

Job Title:Customer Service Administrator                          

Salary: £35,000pa

Location: Tottenham Hale, London                       

Type: Permanent

Hours: Monday – Friday/ 9-6

The role

Do you possess excellent communication skills? Do you project a personable approach to all your customers? Are you confident and a proactive individual? If you have answered yes to these questions then this is the role for you.

Our client who has been established for the past 12 years is currently seeking a highly motivated and dedicated team player who can deliver excellent Customer Service to their clients and become an established part of their small team. You will be expected to manage all customer enquiries in a timely manner and with a personable approach – you won’t be shy in letting your personality come across.

As the Customer Service Administrator, you will play a pivotal role within this flourishing company. Your role will see you being the first point of contact for all enquiries from prospective and established customers by both telephone and email. You will be a highly personable and organised individual and hold a ‘nothing is too much trouble’ attitude. Previous experience of managing customer invoices and raising purchase orders is a must for this role with the ability to demonstrate a sound knowledge of administration.

This is an exciting opportunity to be part of a successful team with the chance to develop your existing skill set and forge a long-standing career.

Main duties and responsibilities

• Processing customer orders and respond to all enquiries via both phone and email
• Raising customer invoices and PO’s
• Maintain and grow positive relationships with all clients
• Be able to have product knowledge to confidentially discuss client requests and orders
• Ability to upsell and cross sell services with all clients
• Using Excel and QuickBooks to produce correspondence and documents
• Maintaining client records and updating as and when
• A creative flair to be involved with uploading products on to their website and write engaging copy about each product (Desired)

Skills and experience sought

• Excellent Customer Service skills
• Previous experience of managing all sales administration
• Excellent verbal and written skills are essential
• Confident user of Microsoft packages including Excel
• Previous experience within account management or Sales Admin
• Previous furniture experience desired but not essential

Personal Qualities

• Excellent communication skills
• Personable and professional
• Team Player
• Ability to have a flexible approach to their work
• Dedicated and enthusiastic

Benefits

• 28 days holiday
• Pension
• Free parking on site
• No weekend work
• Ability to be part of a small team and grow your career

Closing date: 1/3/2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.