Customer Service Administrator

Customer Service Administrator

Salary: 21,840

Hours: 35 hours a week Monday to Friday 9am-5pm (1 hr lunch)

Based: Dunstable

Hybrid working (3 days in office 2 days WFH)

Fantastic benefit package:

• 25 days holiday + BH.
• Pension scheme.
• Life Assurance.
• Private healthcare.
• Employee Discount platform.
• Cycle to work scheme.

We have an exciting opportunity for a Customer Service Administrator to join our client's Head Office located in Dunstable.

Overview of the Role: Customer Service Administrator

You will be the main interface between the customers and the companies field staff, administrating daily activities associated with the companies and customer's needs and requirements.

This is a customer focused role which requires you to take a pro-active approach in the care and support of customers in line with business strategy.

Responsibilities: Customer Service Administrator

• To ensure that administrative procedures meet the requirements of the Quality Manual where applicable.
• To plan own workload to ensure priority tasks completed to agreed deadlines and objectives.
• To liaise with key personnel in future developments within the company and improving processes regarding documentation, practices, implementation, Operation, and services offered.
• To input and validate a range of data via the schemes database.
• To respond effectively to client queries and requirements in accordance with agreed procedures and escalate sensitive/urgent matters to Team Leader.
• To contact clients to agreed ways of working and timescales via the scheme's operating database system.
• To pro-actively resolve all inquiries and highlight any potential process delays and issues to Team Leader.
• To provide support and cover to Administration team colleagues as appropriate
• To provide support to other internal departments as appropriate and agreed by Line Management.
• To comply with the requirements of the Health and Safety policy.
• To undertake any other general team and administrative tasks as directed by the Administration Manager/Team Leader when the need arises (which may include training/induction, photocopying, typing, filing, distribution of correspondence etc).

Skills / Experience: Customer Service Administrator

• Attention to detail.
• Excellent written correspondence skills.
• Highly motivated with excellent administration and organisation skills.
• Broad experience with Microsoft Office packages and accurate keyboard skills.
• Excellent communication skills.
• Ability to work as part of a team or on own initiative.
• A great listener and problem solver

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

For information on other roles, we have available please call (phone number removed) for further details.