Address
Form of workJob Title:Customer Service Administrator
Employer:Macildowie Recruitment and Retention
Location: Leicestershire, United Kingdom
Salary:
Employment Type: Permanent
Reference Number: 1de656df-4fbe-4e30-bfbc-1f9d1515150c
Job Details:
THE OPPORTUNITY:Macildowie are currently looking for a Customer Service Administrator working for a friendly business based in Lutterworth.This is a permanent full time position which is fully office basedTHE ROLE & YOUR RESPONSIBILITIES: Answering the phonesProcessing customer ordersCommunicate with the warehouse to ensure orders are dispatched in full where possible To communicate with customers regarding orders and queries on orders To communicate with the salesforce regarding orders and queries To build relationships with customers through pro-active communication Providing accurate delivery dates to customers/patients on products that are out of stock, after checking with the production department. Resolve customer complaints by investigating problems, developing a solution and resolve with the customer. Ensure returns are dealt with in a timely manner Make follow up calls to existing customers once the orders are dispatched.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: In order to be considered you must have strong Customer Service and administration skills. It would be desirable that you have order processing experience but this is not essential.
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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region’s premier employers. To search for all of our live jobs please visit us at macildowie.
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