Customer Service Administrator

THE OPPORTUNITY:
Macildowie are currently looking for a Customer Service Administrator working for a friendly business based in Lutterworth.
This is a permanent full time position which is fully office based
THE ROLE & YOUR RESPONSIBILITIES:
Answering the phones
Processing customer orders
Communicate with the warehouse to ensure orders are dispatched in full where possible
To communicate with customers regarding orders and queries on orders
To communicate with the salesforce regarding orders and queries
To build relationships with customers through pro-active communication
Providing accurate delivery dates to customers/patients on products that are out of stock, after checking with the production department.
Resolve customer complaints by investigating problems, developing a solution and resolve with the customer.
Ensure returns are dealt with in a timely manner
Make follow up calls to existing customers once the orders are dispatched.
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
In order to be considered you must have strong Customer Service and administration skills. It would be desirable that you have order processing experience but this is not essential.

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.