Customer Service Administrator

Exciting Job Opportunity: Customer Service Administrator

Ready for a dynamic role in a fast-paced waste management environment in Bournemouth? Join us as a Customer Service Administrator and be part of a team where your skills shine!

Location: Bournemouth

Salary: £24,000k basic, rising after probationary period

Type: Hybrid

The Role:

As a Customer Service Administrator, you'll play a crucial role in handling operational calls, building customer relationships, processing orders, and providing waste management advice.

Key Responsibilities:

• Answer operational telephone calls in a professional and courteous manner.
• Build strong relationships with customers and suppliers, actively managing accounts when necessary.

• Process customer orders efficiently and collaborate with suppliers to ensure smooth transactions.

• Address telephone and email queries promptly, ensuring a high level of customer satisfaction.

• Provide guidance to customers on both commercial and domestic waste management solutions.

• Source alternative ad-hoc services to meet customer needs.

• Liaise with accounts receivables regarding customer credit card payments.

• Produce accurate and timely customer reports.

• Perform various administrative tasks to support the overall functioning of the Customer Service department.

• Undertake ad-hoc duties to ensure the smooth operation of daily activities.

• Support other team members when required.

• Assist colleagues in different departments as needed.

Additional Responsibilities:

• Maintain an up-to-date quote conversion spreadsheet.

• Administer contractor pricing, purchase orders, and new sites onto the system.

• Administer new suppliers and customers onto the system

• Obtain rates for smaller upcoming projects and containers.

• Record pertinent information for sites, clients, and the supply chain.

• Advise relevant departments on identified issues.

• Support new business initiatives through supplier sourcing where applicable.

The Ideal Candidate:

- Hard-working individual with excellent Customer Service skills.
- Self-motivated team players, especially for hybrid work.
- Outstanding phone manner, keen eye for detail, and quick thinking for our fast-paced environment.

DMA recruit and source candidates into Service Led Organisations across the Industrial and Commercial space in UK & Europe working with senior, middle management and entry level professionals . If you are looking for a career in Sales, Marketing, Operations, Commercial, Supply Chain, Logistics, H&S , Financial ,Engineering, Technical DMA have a portfolio of clients covering numerous sectors : Infrastructure & Construction , Manufacturing , Environmental & Recycling, Business Services, Engineering and Logistics