Customer Service Administrator

Brook Street are actively recruiting for the position of Customer Service Administrator.

Location: Southampton

Salary: 25,000

Successful candidates should embody qualities such as pro-activity, self-motivation, and excellent communication skills. The role requires a dynamic individual capable of working independently and engaging proactively in our client-focused practice.

Responsibilities:

• Facilitate the onboarding of new clients and organise VAT & EPR Registration documents.
• Engage in effective communication with clients, colleagues, and external partners through both phone and email.
• Stay abreast of industry changes, demonstrating a commitment to continuous self-learning.
• Handle ad-hoc administration tasks efficiently.
• Maintain transparent internal communication to optimise the customer journey.
• Organise and update internal computer systems with pertinent information.
• Monitor and meet deadlines for both routine and ad-hoc tasks.
• Manage a diverse client portfolio with varying requirements to a high standard.

Essential skills, knowledge, and experience:

• A minimum of 3 years of administrative working experience.
• Proven experience in a fast-paced environment.
• Excellent written and verbal communication skills for effective collaboration with colleagues and clients.
• Strong organisational skills.
• Quick thinker and fast learner.
• Ability to work well in a team as well as independently.
• Excellent multitasking ability.
• Enthusiastic and self-driven.
• Keen eye for detail.

Applicants must be eligible to live and work in the UK.

What's in it for you:

• 22 days of annual leave plus Bank Holidays, with the option to purchase up to 5 extra days through salary sacrifice.
• Birthday off after 1 year of service.
• Pension scheme with Royal London, featuring employee contributions of a minimum of 5% and employer contributions of 3%.
• Ongoing learning and development opportunities for career progression, alongside support for professional qualifications where applicable.
• Private Healthcare Insurance with Vitality Healthcare after completing the probationary period.
• Cycle2Work scheme available through salary sacrifice.
• Death in service (DIS) available after completing the probationary period.
• Creative, spacious offices with breakout areas, and a subsidised canteen with a chef offering freshly cooked breakfast and lunches.

Please contact Shanice at the Southampton branch for more details.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.