Customer Service Advisor

Customer Service Advisor needed for our client based in Newcastle, Stoke on Trent.
You will be a critical part of the eCommerce Team, reporting into the eCommerce Manager.
Your responsibilities will include:
* Answering customer queries across all marketplaces (website, Amazon, eBay, etc.)
* Responding to customer enquiries across social media platforms
* Managing accounts for customers such as changing personal details, placing manual orders.
* Liaising with the Warehouse team to ensure all orders are processed in a timely manner.
* Managing customer returns and liaising with Quality & Product teams to ensure optimum outcomes.
* Ensuring courier collections take place daily and amending the schedule during busier periods.
* Communicating with the Marketing team to understand upcoming B2C campaigns and plan workload accordingly, as well as working within brand guidelines.
The ideal candidate will have:
* Excellent Customer service experience
* Good communication skills
* Strong IT skills
* An ability to work as part of and alongside multiple teams
* An ability to work under pressure and manage stress
* Customer focused and results-orientated
* The ability to make decisions on the correct process to ensure customer satisfaction, while considering the needs of the business