Customer Service Advisor

Customer Service
Leeds City Centre
£22,500
Monday to Friday 9am - 5.30pm
Permanent!
Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career?
This is the job for you if you're a barista, sales assistant, bartender, customer assistant in a grocery store, waiter or waitress, etc.
Five minutes from Leeds Train Station, my client, a fast expanding and developing business, is seeking to hire administrators (who may be entry-level), Customer Service Advisors, and Customer Service representatives.
What do you receive in exchange for your hard work?
25 days of vacation time plus bank holidays
Exceptional training programme for 12 weeks!
Quiz evenings
Internal promotions
Daily dress-down policies
First-rate on-site amenities
End-of-month cocktails
Paid time off for birthdays
Competitive pension plans
Childcare vouchers
Free annual social events
What are your duties and responsibilities?
Managing a large case load of clients and being solely responsible;
Taking inbound and outbound calls from third parties, such as estate agents or lenders;
Ensuring that all emails are responded to promptly and professionally;
Using multiple IT systems to track work load;
Correctly processing a number of legal documents;
Updating clients on the progress of their case;
Productively prioritising work load.
What are the requirements?
Excellent Customer Service skills
Ability to work towards targets and KPI's
Experience of working in a high volume/fast paced environment
If this sounds like the opportunity you have been waiting for… apply now!

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