Customer Service Advisor

We are recruiting for a temporary Customer Service Advisor for a prestigious Hitchin based organisation.

This to cover sickness within the team for up to 4 weeks.

Hours Monday to Thursday: 8.30am to 17.00, Friday: 8.30am to 15.45.

This role is 100% office based in Hitchin.

A Customer Service Advisor is the key contact for the customer and is responsible for coordinating all aspects of Customer Service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level Customer Service to all internal and external customers.

Main Responsibilities of a Customer Service Advisor are :

• Reviews customer enquiries working with external sales.
• Processes customer orders in a timely and accurate manner
• As required liaises with the various internal departments throughout the order process to ensure
• you can meet the delivery requirements of the customer.
• Investigates customer concerns and records all relevant details on concerns database.
• Other ad hoc duties when required.

Person Specification for Customer Service Advisor:

• Good knowledge of IT applications - including Microsoft Word, Excel and Outlook
• The ability to handle / manage customers professionally.
• High level of drive to set the highest possible Customer Service levels.
• The ability to work under pressure and meet tight deadlines.
• Must be able to communicate with people at all levels, both internally and externally
• To be able to work using own initiative and be self-motivated.
• To be Flexible and a team player

Benefits include:

Weekly Pay

28 days holiday

Free on-site parking

Tate Rewards scheme - including store discounts.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.