Customer Service Advisor

Job Opportunity: Customer Service Advisor - Severn Trent

Location: Coventry Head Office

Duration: 3-month initial contract with potential for extension or permanent role

Hours: Rotational shifts pattern between 6:30 AM to 10:00 PM. Typically, 7.5-hour shifts for 4 days and a 7-hour shift for 1 day.
Rota: 8 weeks fixed rota (know what you are working for the next 8 weeks)

Training: Dual trained on water and waste systems, provided with 4 weeks of comprehensive training

Responsibilities:
• Handling inbound calls primarily reporting faults related to water and waste systems (e.g., cloudy water, faulty pressure, internal floods, blockages).
• Limited outbound calls, primarily focused on fault resolution.
• Demonstrating empathy, attention to detail, resilience, and rapport-building skills in customer interactions.
• Call volume may vary based on weather conditions and demand, occasionally requiring up to 40 hours per week.

Salary: £24,187.5 per annum (£12.57 per hour)
Interviews: Conducted on-site at Severn Trent Head Office.

Requirements:
• Strong communication skills and ability to handle customer inquiries efficiently.
• Previous experience in a call centre or customer-facing role is advantageous.
• Willingness to work flexible hours including evenings, early mornings, weekends, and bank holidays (on a fixed rota).

Perks:
• Free parking available during off-peak hours (after 7 PM, before 7 AM, weekends, and bank holidays).
• Opportunity for career progression and potential for extension/permanent role based on performance.

Application Process: To apply, please submit your CV. Successful candidates will undergo comprehensive training and have the opportunity to join a dynamic team dedicated to providing exceptional Customer Service.