Customer Service Advisor

Do you want to join a Customer Service team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive Homes is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Customer Services team is essential to the smooth running of our business ensuring we are putting the customer at the heart of our organisation.

About the role

We are looking for a customer focussed Customer Service Advisor to join our team and to help us achieve our social mission.

On the Job you will:

• Answer and deal with customer queries at first point of contact.
• Work with both internal departments and external agencies.
• Deal with contacts via phone and our digital services, ensuring a streamline Customer Service experience.

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

• Excellent communication skills.
• A good knowledge of IT and software systems.
• Grade C of above in Maths and English.

You will ideally have skills and attributes that include:

• The ability to multitask.
• The ability to work as a part of a multi-disciplined team,
• Good time management skills
• Practical problem solving skills

If you’re open minded, compassionate and want to learn more about a career in our Customer Services Team , we’d love to hear from you!

Benefits include

• 28 days holiday plus Bank Holidays (pro rata for part time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme

E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader.

Closing Date: 12th April 2024- 1pm

Interview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.