Customer Service Advisor

Customer Service Advisor Salary: £25,000 - £30,000
Based in Willesden
Office Based Role - 8.30am - 5pm plus 1 Saturday per month (8am -12pm)
A leading waste management company are looking for a Customer Service Advisor to join their team in Willesden. You will need to confidently handle both telephone and written communications, work well under pressure to meet deadlines and keen eye for detail will help maintain to professional standards of the business.
Duties Include:
* Responsible for client satisfaction and responding to incoming calls and emails
* Accurately complete job bookings, deal with any customer queries and action any other administration duties
* Maintain database for all clients and ensure all information is up to date
* Ensure strong working relationships are developed with all internal stakeholders, including Sales, Transport and Finance teams
* Maintaining current customer relationships and also be creating and building new one
* Contacting lapsed clients with the aim of becoming active customers again
Experience Required:
* 3 years + working in a Customer Service environment
* Ideally have previous exposure to the Waste Management and Recycling industry
* Advanced level of Microsoft Office skills
* Experience of working in a fast-paced environment
* Self-motivated with an analytical mind and keen eye for detail
* Confident in verbal and written communication
* Strong team player, able to collaborate with various personnel
* Works well under pressure and meets deadlines professionally
Benefits:
* 21 days holidays plus parking on site
* Pension contribution
* Parking
* Opportunity to progress into other departments - transport, Project Management, Sales
* Once a month lunch free lunch
* Company does a lot of charity and community work that staff can get involved with
* Quarterly bonus (if KPI's are met ) up to £100
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.