Japanese Speaking Airline Customer Care Advisor

Salary: £26,000 per annum

Location: Canary Wharf, London (Hybrid working after training)

Shifts: Monday - Friday (8-hour shifts) - Night Shift - Midnight - 9.00am

Contract: Full Time, Permanent

Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate CUSTOMER SERVICE professionals to join their team.

As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries.
Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations.

Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of AIRLINE CUSTOMER queries.
If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you.

Main Responsibilities:

• Assist customers in resolving issues accurately and efficiently.


• Respond promptly to customer queries via email or phone, delivering a friendly and professional service.


• Provide comprehensive AIRLINE CUSTOMER SERVICE, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries.


• Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry.


• Contribute to the development and enhancement of processes and operational procedures.


• Troubleshoot with customers to address concerns effectively.


• Perform various administrative tasks as required.

Skills Requirements:

• Japanese written and verbal communication essential


• Proven Amadeus GDS experience


• Airline or travel experience


• Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail


• An effective team player with a “can-do” attitude


• Passionate about providing great customer care with a friendly personality


• A confident and professional telephone manner


• Self-motivated, proactive and able to work on your own initiative

In return for your hard work and commitment, our clients offers fantastic benefits, including:

• Fun and sociable team environment working culture


• Competitive Pension Scheme


• Life Insurance


• Eye test vouchers and discounts


• Discounted corporate gym membership


• Involvement with local charities and fundraising days


• Campaign specific benefits including discounts, incentives and prizes


• Apprenticeship qualifications and career flight path schemes


• Recognition and reward schemes with Love to Shop Voucher rewards


• Cycle to work scheme


• Tech scheme