Customer Service Advisor - Fashion Head Office (Hybrid)

Quest Search & Selection are partnering with this British contemporary premium brand who is looking for a Customer Service Advisor in their Fashion Head office in West London.
This business has been going for over 12 years and find flattering, on-trend and beautifully made, designer quality clothes at prices that sit within the upper premium market for women clients in the mid 30's +.
You will play a crucial role in providing luxury service to customers through a variety of communication channels.

As a Customer Service Advisor - Fashion Head Office your key responsibilities will be :

• To deliver exceptional Customer Service across various channels: phone, email, and live chat.
• Cultivate relationships with customers, offering effective solutions to their inquiries.
• Demonstrate confidence in navigating the website and guiding customers to relevant information.
• Collaborate closely with other departments within the company and coordinate with the warehouse team for timely updates on customer queries.
• Collaborate with third-party partners to ensure smooth stock and order management.
• Participate in regular customer care training sessions.
• Stay updated on product knowledge through training, website updates, social media, and interactions with design, buying, and merchandising teams.
• Visit stores (circa twice a month ) to gain first-hand experience with products and offer informed advice.
• Assist customers and the department by processing orders, managing returns, and tracking deliveries.

To be successful in this Customer Service Advisor - Fashion Head Office position:

• Possess a genuine passion for fashion and delivering exceptional Customer Service.
• Ideally someone with prior experience in customer care/call centre, Retail fashion ,e-commerce, or as a Style or Customer Advisor.
• Required to work within shift patterns between 8:30am and 10:00pm
• If working office hours (up until 5pm) these will usually be in their Head Office in West London (on average twice or week or less)
• Exhibits a confident telephone manner along with excellent written and verbal communication skills.
• Comfortable and confident in fast-paced work environments.
• Proficient in Microsoft and good technical skills.
• Organised with the ability to multitask.
• Capable of making confident decisions, prioritizing tasks, and working autonomously.

Benefits of this position:

• Hybrid working (max. of 2 shifts a week in the office and then the 3 days working from home)
• 33 days annual leave for full time employees
• ?A day off to celebrate your birthday.
• Pension Scheme ?Group Life and Income Protection Insurances ?
• Cycle to Work Scheme ?and Tech Scheme ?
• Employee Assistance Programme (EAP)
• Generous Staff and Friends and Family Discount ?

This is an exciting period for the company who are growing, therefore it is a great time to join the company.

If this role sounds like you, please send your cv details quoting the reference JO-2405-111417

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.