Address
Form of workWe are on the lookout for a creative Customer Service Advisor to join our vibrant team at Teleperformance in Glasgow Lanarkshire United Kingdom
Growing your career as a Full Time Customer Service Advisor is a fantastic opportunity to develop exceptional skills.
If you are strong in people management, decision-making and have the right experience for the job, then apply for the position of Customer Service Advisor at Teleperformance today!
Customer Service Advisor – Full Time
Welsh Language Customer Service Advisor – Full Time
Site: Work from Home
Salary: £11.92 per hour (£23,251.80 per annum)
Start Date – Mon 18th March
Training Hours: Mon – Fri 9am – 5.30pm
Working Hours: 37.5hrs contract (5 days)
Weekdays: Flexible between Mon – Fri 8am – 8pm
Weekends: Flexible Sat & Sun between 9am – 5.30pm
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management.
We work on behalf of prominent brands throughout the globe to deliver great Customer Service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence!
The Role
Our callers want to talk to people with personality. People who’ll listen, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
In this role you will be working as part of our Bureau Shared Services team. The Bureau team specialise in handling calls across a range of client solutions and contingency services.
Initially this role will involve working on behalf of one of our leading clients.
You will provide excellent Customer Service when assisting with a variety of customer enquiries and support customers via Inbound call handling. As such, we’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and a strong product knowledge.
This is an inbound role and you will be the first point of contact for people looking for positive and effective solutions.
What do we need from you?
- A good attitude and the ability to interact with lots of different people.
- Confident in holding great conversations in a professional capacity via voice and email interactions.
- Resilience, and a dedicated approach to providing service excellence in a fast paced, target driven environment.
- Competent PC user, using multiple systems, Word and Excel
- Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What can we offer you? Progression.
We have many opportunities for growth and promotion at Teleperformance. We dedicate 1000’s of hours of training every year to help our staff develop their skillset and move into new roles.
96% of our staff in roles such as management, operational support, IT and recruitment have progressed from within the business. Benefits
What can we offer you? Benefits.
- Free access to our Lifestyle Benefits programme – featuring discounts, special offers and exclusive employee deals from many retailer partners
- Free access to our Employee Assistance programme – 24/7/365
- Free access to our Zest Interactive Health & Wellbeing Hub
Benefits of working as a Customer Service Advisor in Glasgow Lanarkshire United Kingdom:
● Company offers great benefits
● Advancement opportunities
● Attractive package
