Address
Form of work
SalaryAdministrator - Gas Experienced
Location Administrator
Job Description
This role is for a full-time position. As part of this role, you will be working within a team of skilled Customer Service Operative s (CSO) / Administrators covering all domestic Service Contracts. The successful candidate will be responsible for delivering great customer experience and support to both consumer and engineer. You will ensure our customers and engineers receive a friendly, professional, and consistently high-quality service helping to resolve various queries and get it right first time.
Main Responsibilities
- Achieve exceptional standards of Customer Service and always deliver The Perfect Repair
- Have some Gas / Social Housing Experience
- Answer calls (from customers, engineers, and clients) and facilitate appointments, in line with contract conditions.
- Plan engineers work
- Carry out engineer diary management.
- Book service appointments
- Approve engineers timesheets.
- Monitor and action escalation reports
- Support the gas department with administration tasks.
Desired Skills
- Must be able to work in a busy and high-pressured environment.
- Must be able to handle challenging calls and remain calm under pressure.
- Excellent communication skills at all levels (both written and verbal)
- Previous experience in a Customer Service/call centre role preferred.
- Gas/Home maintenance experience preferred, but not essential.
- Exceptional Customer Service skills
- Understanding delivery of best value and continuous improvement
- Good organisational skills
- Demonstrate initiative and a good work ethic.
- Openness to learning.
If interested, please APPLY WITHIN!
