Customer Service Advisor- Part Time

If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Cardiff Branch.

“We are a small and friendly team looking for someone to help us deliver and drive our fantastic customer experience in the branch. If you are passionate about getting to know our customers and making sure all their needs are looked after, and can demonstrate you care for people then you might be a perfect fit.

We are looking for a team member who can service our customers through all business channels with a focus on helping them at the first point of contact, so they feel we are easy and simple to do business with. Your day will be varied, and will include helping customers with all of their savings and mortgage needs, and other requirements, including counter transactions, savings meetings and appropriate referrals.

If you are keen to get on, the great thing about YBS is we strongly support individual personal growth and development of your knowledge and skills. We want you to be your very best version of yourself, and we support colleague succession and progression for those who aspire to. Opportunities are there for colleagues who want to drive their development.

At the Cardiff branch we are also passionate to be part of the community. There are some fun activities you can get involved with and we will even give you an annual volunteering allowance.

The Cardiff Branch is a busy Branch, located in the heart of the City Centre in the vibrant Hayes area. We are located between Waterstones and TKMaxx and there is ample paid parking in close proximity, and the expected public transport networks you would expect of a Capitol City.”

About You

Being part of the team isn’t about being a whizz in financial services, or about having lots of Customer Service experience. Instead, it’s about:

• Being great with people, and being able to talk to our members.
• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Having the ambition to become a leading expert on our products and services.

About our Branch Network

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Ready to apply?

Great with people? Then we think it would be great to meet you. Apply now.