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Okarno is looking for a Customer Service Advisor! At our site in Ruddington
Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you!
At Okarno we are looking for a customer focused individual to join us as a Customer Service Advisor. In this role, you will be a Customer Service professional, passionate about delivering exceptional service to our customers. We want you to be fulfilled by the work you do and ultimately enjoy coming to work for Okarno every day.
Okarno is a leading distributor of some of the UK's must-have construction brands, offering a diverse choice of over 500 trade and DIY products. We've been supplying customers of all shapes and sizes for over 80 years, and now tailor our offering to match the needs of merchants, decorator centres and DIY stores across the UK.
This role is offered on a hybrid basis with a minimum of 3 office days in the office.
What you will be doing:
Our sites are busy places, with lots going on inside and out, and whilst the exact duties may vary here is a taster of the role.
- Respond to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods
- Mastering more specialist services
- Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service
- Gather customer insight through the strong relationships you build to trigger business improvements
- Show a desire and commitment to develop your own skills and knowledge to perform at your best
- Mastering more specialist activities including managing export orders, dealing with bespoke orders, account management, customer care, and supporting our Plasterboard Recycling Scheme
What we are looking for:
We are looking for a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload. No previous experience is required. Just a desire to learn and have a passion to put the customer first.
What's in it for me?
In return for your hard work, we have a range of benefits to offer, some of which include; high street discounts, pension schemes, opportunities for career progression, and so much more.
Are Okarno and Saint-Gobain inclusive employers?
Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.
If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!
