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SalaryAre you looking for an employer that values your hard work, will invest in you, and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!
What we’re looking for
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds, so we know that previous experience in housing or a contact centre isn’t essential. But we also know that to succeed in this role you’ll need to be resilient, enthusiastic, and most importantly, care about Customer Service.
You’ll be a talented communicator with the ability to handle sometimes challenging conversations with some of our most vulnerable customers, whilst delivering a great service. You’ll be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve Customer Service processes.
Essential :
- Proven experience of providing excellent Customer Services.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Excellent oral and written communications.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
- Proven ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.
Location
Our Customer Service Centre is based in Oldham, and successful applicants will be able to work successfully both in an office and home-based environment.
Our current operating hours are between the hours of 8am & 8pm (Mon-Fri), however weekend and bank holiday working are currently under review and may be required in the future.
1st stage shortlisting will be via Video on 17th April2024. 2nd stage interviews will be face to face in our Oldham office on 24th & 25th April 2024.
Due to the training for this role, the expected start date will be 27th May 2024.
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