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Form of work
Salary Express Recruitment are delighted be helping a successful and growing business with the recruitment of Customer Service Advisors to join their friendly and welcoming team in Annesley. The successful candidate will ideally have previous Customer Service experience and have the ability to make customers feel listened to and effectively resolve problems.
Due to the location of the role, a driving licence with access to your own vehicle is essential or be able to get the bus to a business park on the outskirts of Annesley.
Candidates must be able to commence work on 11th March.
The role has working hours of Monday – Friday, working a shift of either 8am-4pm or 12pm-8pm with the later shift allowing work from home. The role is hybrid working with 2 days per week from home and 3 days from the office. It is essential that new starters spend the first 4 weeks training full time from the office on the earlier shift pattern. There is a requirement to work 1 in 4 Saturday mornings, which will also be from home. You’ll be advised of your shift pattern at least 8 weeks in advance.
There is a great range of benefits, including 24 days annual leave + bank holidays, bespoke healthcare scheme & regular salary reviews, eventually reaching £24,500 after over 1 year in the role.
Roles & Responsibilities
* Answer inbound telephone calls, emails, and Live Chat queries
* Process customer orders within a timely manner, ensuring accuracy
* Discuss customer requirements, provide advice and guidance
* Provide information to customers about the service
* Update a bespoke customer database with confidential information
Skills & Experience
* Previous Customer Service experience preferred
* Polite and professional telephone manner essential
* Able to prioritise workloads
* Strong IT skills to include MS Office essential
* Fast and accurate data entry skills
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.
We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations. Find all of our current vacancies on ???? (url removed)
Not quite found the right role for you yet? Let us do the scrolling for you! Your search for a new role has never been so easy, just fill in our contact form on (url removed) or give us a call on (phone number removed) and we will do the rest for you.
Vacancy Summary
Hours: Monday – Friday, 9am – 5pm
Salary: c£21,000 per annum D.O.E
Location: Annesley, Nottinghamshire
Job Type: Permanent
Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency
