Address
Form of work
SalaryYou’re a natural people-person, you’ve already built a successful career working in highly customer-focussed environments and you get a real buzz out of finding solutions and delivering a first-class customer experience.
This is what makes you tick!
You’re now looking for the next step, a challenge, a career path but above all a truly rewarding position where you can use all your honed skills to deliver the best result to customers.
We’d love to talk to you!
In this role you will need to be quick thinking and resilient and will be working to resolve, trouble shoot and log faults to enable tracking of resolutions within the utility sector. Every day is different, you’ll be challenged to handle customer complaints and use your experience and expertise to find the right resolution for all. You will also need to be adaptable to change and receptive to learning and confident in using and navigating multiple programs and tools.
We offer comprehensive training with a supportive friendly team, the interview process is speedy and all carried out remotely with experienced interviewers. We can give you all the detail you need to make the right decision about your next career step
As well as a competitive salary of £23,535pa, a 37.5-hour week (Monday to Friday including bank holidays -8.30am - 5.00pm and 9am to 5.30pm) we offer a variety of excellent benefits including (but not limited to!):
- Hybrid working dependent on business demand
- 25 days annual leave plus bank holiday entitlement
- A variety of Health and Wellbeing benefits including individual private medical cover (family can be included at a discounted rate), access to app-based fitness classes and discounts at a range of gyms
- Three days paid leave per year for charitable work of your choice
Click apply to get the conversation started!
Job Type: Full-time
Pay: £23,535.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Private medical insurance
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Due to the training period, we are unable to accommodate holiday for a 7 week period after the joining date of the 12th June . Do you have any holiday dates between the 12th June and the 2nd August that you would be unable to move? (we can consider you for future start dates if this is an issue)
Experience:
- Customer -focussed: 1 year (preferred)
Work Location: Hybrid remote in Newcastle upon Tyne, NE27 0QQ
Reference ID: JF232
Expected start date: 12/06/2024
