Customer Service And Demand Planning Team Leader

An opportunity within leading global connectivity solutions provider to join as a Team Leader for their Customer Service and Demand Planning within their Aerospace & Defence Business unit.

The Customer Service and Demand PlanningTeam Leader will be responsible for:

• Ensuring that all internal and external customers are properly serviced and according to the CSM stated service metrics.
• Completing BABTEC root cause analysis
• Process monthly departmental SAP reports and staff follow-ups
• Complete customer surveys and questioners when needed.
• Efficiently resolve all customer escalations by working with internal teams and divisions.
• Review weekly the blocked invoices/back log and rectify issues timely.
• Accurate review and complete invoice cancellation requests from CSR and other internal partners.
• Review incoming orders for accuracy of price, part number, quantity and contractual obligation.
• Perform all sales service order entry and support functions in accordance with published procedures.
• Manage monthly global meetings with outside sales.
• Compile global forecast needs for the division validate data and enter totals into corporate Demand Planning tool.
• Attend global demand planner meetings/events to ensure compatibility in processes and information sharing.

We are looking for those with experience in a similar role in the manufacturing sector.  Prior SAP knowledge and strong leadership and problem solving skills are essential.

For more information or to apply please contact Alex Robertson at GTS