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SalaryJob title - Level 2 Customer Service Apprentice
Salary - £10.18 per hour plus Veolia benefits (this will increase as of 1st of April)
Location - Wembley
Programme Duration - up to 18 months
*Candidate shortlisting will take place w/c 25th March 2024 and assessment days will take place between w/c 1st - 8th April 2024.
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
Our apprenticeship scheme puts you at the forefront of Ecological Transformation, contributing towards our purpose of protecting the planet’s natural resources, while supporting the communities we work in.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.
The Business Administration Apprenticeship programme is a great way of learning and gaining practical skills at the same time. One day, you'll be learning about the latest technologies and trends, and the next you'll be putting them into action.
What we can offer you;
- 22 days of annual leave +Bank holidays
- Access to our People’s pension scheme
- Ongoing training and development opportunities, allowing you to reach your full potential
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- 24-hour access to a virtual GP, 365 days a year, for you and family members in your household
- Discounts on everything from groceries to well-known retailers
- One paid days leave every year to volunteer and support your community
Apprenticeship programme
During this apprenticeship programme, we will help you to develop your practical skills and knowledge required for you to succeed in this role as well as your future career.
Throughout the programme, you will continue to develop your behaviours such as team working, problem-solving and customer focus. Veolia as a business is not only interested in what you accomplish, but the manner you do it.
What will you be doing?
- Daily office duties, dealing with phone calls, customer complaints, office supplies, filing
- Daily processing, inputting of data to Contract databases
- Preparation of service reports for Contract Operations Team and Client
- Validation and checking of tonnage data to ensure accuracy
- Use of relevant software
- Provide administrative cover for the Contract as and when required
- Liaison with the Client and external customers, responding to requests for information via email or on the phone
- Validating charges on sales invoices through checking of waste movements and tonnages
What are we looking for?
- A minimum of 4 GCSEs Grade 4 (C or equivalent) or above/predicted to include Maths & English.
- Full UK driving licence (Desirable)
- Good problem-solving skills
- Good communication skills and telephone manner
- Ideally you will be familiar with Google Sheets, Docs and Slides
Assessments
As a part of your online application, you will need to complete gamified assessment challenges before we can consider your application for this position. We promise it's not one of those boring assessments!
If you are successful at the application stage, we’ll invite you to attend a virtual assessment day.
Apply today, so we can make a difference for generations to come.
Please note that if a high number of quality applications are received, this vacancy may close early. To avoid disappointment, please apply with plenty of time before the stated advert closing date.
Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Job Types: Full-time, Permanent, Apprenticeship
Salary: £10.00-£10.18 per hour
Expected hours: 40 per week
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: JR12568
