Customer Service Assistant

Customer Service Assistant

Monday to Thursday 8:00am - 4:30pm/ Friday 8:00 - 1:30pm 37 � Hours

£25,000- £27,500

Permanent

Kingswinford

Office Based

We are looking for a Customer Service Assistant to join our growing business. The Customer Service Assistant will be responsible for maintaining and growing our current customer base within the UK & Europe.

We are looking for a Customer Service Assistant who has had experience in building relationships with accounts and developing these accounts to their full potential. The role will be office based and we are looking for this person to build good working relationships with each client and maximise each account.

The Customer Service Assistant will have responsibility for Customer Accounts across UK & Europe we are looking for an experienced individual who is able to work on their own initiative as part of a small team.

Duties:

• Being the first point of contact for customers and answer any questions or inquiries that they may have either by phone or email.


• Establishing the customers' needs and ensuring that they are met


• Processing customer orders and entering them into a windows-based ERP system.


• Promoting new products that you feel would be relevant for the account


• Understanding the challenges that the Customer has and helping to overcome them


• Forecasting expected orders and liaising with customers to process orders


• Following up quotes with clients as requested by the sales team


• Passing on any sales inquiries to the Sales team and making sure the leads are followed up


• Completing any other tasks as needed to support the sales team

Experience:

• Have previous Customer Service experience


• Have a good understanding of the sales processes


• Have a high level of attention to detail when processing customer orders


• Be an excellent communicator both verbally and in their written communication


• Be enthusiastic and passionate


• Be a confident IT user

Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.