Customer Service Assistant

Are you based in the Horsham/Southwater area? Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities and JPS Horsham is on the hunt for a Customer Service Assistant who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Please note: A full valid driving license is required for this role.

Working Hours:7.30 - 5.00 Monday to Friday

Location: Units 3&4 Oakhurst Business Park, Wilberforce Way, Southwater, RG13 9RT

Key Responsibilities:

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values

• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible

• Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey

• Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles

• Act as a relief driver for the branch, performing deliveries to our customers when needed in a 3.5t van

• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers

• Maintain stock levels, carrying out regular stock counts

• Work with colleagues to suggest opportunities for improvement

Required Skills and Experience

• A full, manual driving license, held for longer than 1 year

• Previous industry experience preferred but not essential

• Experience in a customer facing environment

• IT literate and a strong communicator

• Passion for working with people with a positive can-do attitude

What's in it for you?

• A competitive salary and benefits package, plus generous staff discounts

• A supportive team environment where your contributions are recognised and valued

• Opportunities to grow your skills and career within our organisation

• Flexible working arrangements to help you balance work and life

About us

At JPS, we're proud to be part of STARKBuilding Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!