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SalaryThe Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
Please note that this is a 12-month fixed term contract opportunity
Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment. Being dedicated to Diversity, Equity and Inclusion, we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work. This is supported by our Diversity, Community and Environment Employee Engagement Networks and our commitment to the Women in Finance Charter and Women in Leadership Programme.
In this role, you will have the opportunity to deliver a consistently high standard of Customer Service whilst completing banking transactions as requested in our Hempstead branch.
Your responsibilities will include:
- Building rapport face to face with our customers in a busy branch environment
- Accurately processing transactions and amendments on various types of savings accounts, such as:
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavements/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing G4S collections and deliveries
- Identifying and supporting our vulnerable customers
The hours of work will be 35 hours per week, Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
If you enjoy speaking with different types of customers, helping others and problem solving – this is the perfect opportunity for you!
In return for your commitment:In return for your commitment:
We offer a base salary dependent on experience from £20,000 and a competitive benefits package including:
- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity - Employees are provided with Occupational Maternity / Adoption pay at 100% of salary for the first 26 weeks from the first day of employment
- Paternity - Employees are provided with 8 weeks of paid leave to be taken within 12 months of birth or adoption, from the first day of employment
- Additional benefits such as Employee Perk Portals and Payroll giving
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience in cash handling
- GCSE’s or equivalent in Maths and English
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next:- If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
