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Form of work
SalaryRole overview
My Client is looking for a Logistics and Dispatch Coordinator to join their dynamic team within the renewable energy sector. As part of the Operations Team, you'll play a crucial role in delivering market-leading products and ensuring a seamless customer experience.
Key Responsibilities:
- Accurately record new sales and repair orders onto our ERP system.
- Produce invoices and handle payments via the online Virtual Terminal.
- Coordinate with customers to arrange delivery times and gather necessary information for successful delivery.
- Liaise with third-party suppliers to ensure timely delivery of ancillaries.
- Process daily customer product deliveries and arrange shipping with third-party hauliers.
- Handle customer returns in accordance with company processes for quick resolution.
- Report issues, status, and progress to management as needed.
Experience Required:
- Previous experience in customer-facing roles, particularly in handling orders and shipments.
- Familiarity with ERP systems is beneficial.
- Confident in taking payments and data input.
- Able to work under pressure in a fast moving environment.
Characteristics:
- Friendly, engaging, and enthusiastic.
- Flexible, problem-solving, with a can-do attitude.
- Well-organized, able to work both independently and as part of a team.
- Comfortable communicating.
Essential Skills:
- Strong Customer Service and attention to detail.
- Proficiency in computer skills, including documents, spreadsheets, and online systems.
- Ability to multitask and use initiative to problem solve.
- Experience in Logistics and Dispatch.
Desirable Skills:
- Familiarity with ERP or other IT systems.
- Knowledge of order-processing and shipping procedures.
Benefits:
- Competitive salary: £20,000 - £23,000 dependent on qualifications and experience.
- Company pension scheme.
- 25 days holiday increasing to 30 days holiday (plus bank holidays) for 5+ years' service.
- Opportunities for personal and professional development.
- Private Health Insurance available after one year of service.
If you meet the requirements above and are looking for an exciting opportunity in logistics coordination, we encourage you to apply!
