Customer Service Associate

Organisation: Eastern Shires Purchasing Organisation (ESPO)

Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES

Salary: Grade 7 £24,708 - £25,983 per annum (pro-rata for part-time)

Working Hours: 3 vacancies at 37 per week and 1 vacancy at 30 hours per week

Contract Type: Permanent

Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for.

We have an exciting opportunity to join ESPO’s busy, fast paced, Customer Experience Team based in Leicester.

About the Role

Our Customer Experience Team, is the first point of contact for our customers. The role involves, dealing with a wide range of customer enquiries, which will include taking and entering new orders, general customer enquiries, product and account advice to name but a few.

You will liaise directly with our customers, internal teams and third-party support partners to achieve the best outcome for our customers.

The role is both challenging and rewarding, we need people that can work at pace, make sound decisions and work as part of a team.

You’ll have experience of working in a Customer Service environment, be able to build rapport, accurately record information and an ability to problem solve, with a genuine desire to help customers.

Great verbal and written communication skills are essential as is a positive, flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.

About You

To apply for this post, you must:

• Experience of handling a high volume of customer enquiries by phone and email
• Experience of working with customers, in a contact centre or fast paced Customer Service environment
• Excellent verbal and written communication skills
• Take ownership and resolve enquiries for customers
• Excellent IT Skills, including experience of working with complex systems and databases to interrogate, record and resolve customer enquiries
• Ability to accurately enter customer data
• Experience of managing workload achieving targets

We’d also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

What we offer:

• Flexible working opportunities and access to employee benefits portal with car lease scheme.
• 25 days annual leave plus bank holidays (increasing to 30 days after 5 years' service), and a scheme to buy additional leave.
• Local Government Pension Scheme with a generous employer contribution.
• Opportunities for learning and development
• Great office location next to Fosse Park, with free on-site parking and easy access to M1 and M69.

Interested in Flexible Working?

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of ESPO. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

For more information or an informal discussion, please contact:

James Bagshaw - Customer Experience Manager

Telephone: 07551 645788

Email: j.bagshaw@espo.org

How to Apply

ESPO is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our customers. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the customers we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.

To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home.

By applying for this post, you agree to our Terms and Conditions.

Job Types: Full-time, Part-time, Permanent

Salary: £24,708.00-£25,983.00 per year

Expected hours: 30 – 37 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: 2533