AddressRailway Customer Services Areas
Northern Area: Bangor, Carrickfergus, Coleraine, Portrush, Ballymena, Yorkgate, Derry/Londonderry
Southern Area: Belfast Grand Central Station, Lanyon Place, Lisburn, Lurgan, Moira, Portadown, Newry
Job description:
The role of a Customer Service Co-Ordinator is to be an ambassador for Translink by providing an excellent customer experience and to assist in delivering a high class and punctual rail service.
This includes:
- Checking and issuing passenger travel tickets
- Advising passengers of delays or circumstances affecting the running and quality of service
- Assisting passengers with alternative substitutions, travelling on and selling/ checking tickets if required
- Addressing and resolving customer queries
- Opening and securing company premises
Essential Criteria:
· Minimum of GCSE qualifications in Maths & English at Grade C or above (or equivalent qualification), or alternatively be able to demonstrate at least 2 years’ relevant experience in a similar post.
· Minimum of 2 years’ face to face experience in a Customer Service environment with experience of cash handling.
· Experience of dealing with difficult customer complaints and customer enquiries.
· Experience of adhering to Health & Safety Rules
· Flexible attitude to work and working hours
· Aged 18 or over (in order be able to obtain a Personal Track Safety License)
Desirable Criteria:
· Customer Care qualification or training.
· Minimum of 3 years’ face to face experience in a Customer Service environment with experience of cash handling.
· Experience of report writing in a work environment.
If you are passionate about providing excellent Customer Service and have the skills necessary to succeed in this role, we would love to hear from you. Join our team today and be part of a company that values its employees and prioritises customer satisfaction. Apply now!
Benefits:
- Full training provided
- Competitive salary and annual leave entitlement
- NILGOSC Pension
- Career development and progression opportunities
- Employee benefit scheme
- Diversity and inclusion networks and initiatives
- Opportunity to get involved in charity fundraising and social value initiatives.
Apply via - www.translink.co.uk/railwaycustomerservices
Job Types: Full-time, Permanent
Salary: £442.85-£527.11 per week
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Transport links
Experience:
- Customer Service: 2 years (required)
Work Location: In person
