Customer Service Co-ordinator

Customer Service Co-ordinator | Burton | Office based | Full Time

Our client is a specialist providers of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.

What can you expect in return?

• Market benchmarked competitive salary
• Fantastic enhanced private pension
• Private Medical Insurance
• 25 days holidays plus bank holidays (these increase with the length of service)
• Non Contractual company bonus
• Lots of other benefits recently introduced to the company like tech scheme, retail discounts, Costco membership, weekly fruit delivery in the offices
• Plus other company-wide initiatives in personal growth and development

Are you the right person for the job?

• Construction/Hire/Builders Merchant Experience
• Problem Solving Abilities
• Customer service skills
• Leadership – Builds confidence and respect of others. Demonstrates supportive and positive behaviours.
• Accountability – Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
• Adaptability – Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Communication – Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Anticipates and meets the needs of customers and appropriately responds to them.  Demonstrates a personal commitment to identifying customers’ apparent and underlying needs and continually seeks to provide the highest quality service to all customers
• Works cooperatively and effectively with others to achieve common goals.  Participates in building a group identity characterised by pride, trust and commitment.
• A willingness to learn and succeed. A desire to improve and develop their design skills.
• Improve your design capabilities and attend any training
• Competent in the use of Microsoft Office products, especially Word & Excel

What will your role as a Customer Service Co-ordinator look like?

• Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
• Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
• Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
• To ensure that all work is executed in line with Company policies and procedures
• Develop professional relationships with internal and external customers and provide high levels of Customer Service at all times
• Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
• Arrange the on and off-hire of equipment as requested by customers
• Check availability of equipment from within stockholding and/or supply chain
• Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
• Process on hire and sale orders through the Company’s computer system
• Process off-hire instructions through the Company’s computer system
• Process equipment returns through the Company’s computer system
• Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail/accuracy at all times
• Take ownership of and deal with / resolve customer queries in a professional manner
• Pro-actively promote the company at all times
• Communicate effectively with other colleagues to ensure high levels of Customer Service are maintained at all times
• Ensure all activities are executed following the Company’s Health, Safety, Environmental and Quality procedures
• General administration, including but not limited to incoming/outgoing posts, filing, purchasing, etc.
• Undertake office Reception duties as and when required
• Undertake telephone Switchboard duties as and when required
• Perform any other duties as may be reasonably requested by the UK Operations Manager

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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