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Form of work
SalaryOur client is seeking a Customer Service Co-ordinator to join their team based in Rugeley. The successful candidate will have excellent communication skills and a strong desire to assist customers with their inquiries, concerns, and feedback.
Duties will include but not be limited to the following:
- Respond to customer inquiries and provide accurate information about products
- Resolve customer complaints in a professional and timely manner
- Process orders, returns, and exchanges
- Update customer accounts and records accurately
- Collaborate with other team members to provide a seamless customer experience
- Stay up-to-date on stock levels
- Identify trends in customer feedback and suggest improvements to enhance the customer experience
The ideal candidate will have the following skills:
- Excellent communication skills, both written and verbal
- Strong problem-solving skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in using Customer Service software and tools
- Ability to work independently and as part of a team
Benefits include:
- 20 days holiday plus bank holiday
- Free parking
- Early finish on Fridays
- Pension
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
