Address
SalaryLocation: Rugeley, Staffordshire, UK
Shift: Permanent – Monday to Friday 08:30 – 17:00
Are you a focused and customer-focused professional ready to take the reins as a Customer Service Coordinator? Join our great team in delivering quality service to our valued customers in the pet and equine industries.
As a Customer Service Co-ordinator, you will be the first point of contact for our customers. Providing best in class Customer Service to ensure satisfaction every time. You will manage and coordinate customer orders and queries working closely with Supply Chain, Nutritionists and Commercial teams.
Key Responsibilities:
- Manage the entire customer journey, from order processing to invoicing, ensuring a seamless and positive experience for our clients in the pet and equine sectors.
- Develop positive relationships with both external customers and internal stakeholders to enhance collaboration and streamline processes.
- Collaborate closely with the planning and production teams to ensure effective coordination between Customer Service and production, optimising overall efficiency.
- Represent the Customer Service function at species meetings, actively participating in discussions and contributing valuable insights. Occasional visits to external customers alongside commercial teams
- Demonstrate a collaborative approach in dealing with customer issues, providing effective and timely resolutions to maintain customer satisfaction.
Requirements:
- A genuine passion for delivering excellent Customer Service.
- Ability to effectively deal with issues and provide solutions.
- Prior experience in a Customer Service function is needed.
- Ability to seamlessly integrate into and enhance the dynamics of the existing team.
- Comfortable working on your own initiative but also know when to escalate issues.
- Forward thinking and highly motivated
Rewarding your passion
When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.
About us
Premier Nutrition are a leading provider of vitamin premix to manufacturers of animal feed across Europe and Asia and offers expert advice to customers from some of the worlds leading nutritionists.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.
Application Notes
We hope you feel that AB Agri is somewhere you can thrive and so we’d love to hear from you. We get a lot of applications for our roles and sometimes need to close the process early so register your details and upload your CV via our careers website as soon as you can – it will only take a few minutes.
When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive – or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.
Apply today or contact our recruitment team for more information.
Agencies and media sales
AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.
