Customer Service Coordinator

The Rewards and Benefits on Offer;

• 25 days holiday plus 8 bank holidays
• A contributory Pension Scheme once you have been employed for three months of 3%
• 1 x Life Assurance and ability to opt-in to Health Cash Plan Scheme which covers dental, optical, mental health and well-being after 6 months employment
• Competitive starting salary
• Continuous development and training
• No weekends!

MTrec’s New Job Opportunity;

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Coordinator to start a new position now. The company are situated in Durham and are open to candidates that live local to the area. If you feel you have the relevant skills and experience please apply now for an immediate response!

The job you will be doing;

• Receive, process and verify the accuracy of orders in whichever format from customer and input into appropriate IT system.
• Handle all customer correspondence in an effective, timely and positive manner, promoting the company image at all times.
• Monitor customer requirements in terms of stock holding and forecasts adherence, and to have regular communication with the customer base to ensure that their usage is fully understood.
• Aid in the development and continual improvement of order processing and data input within the IT system.
• Complete required reporting and administrations in required timescales, such as sales tracker, OTIF and ensure price checks are completed on a weekly basis.
• Liaise with planning in terms of service issues/promotional activity and keep them informed when periods of instability occur.
• Manage any customer enquiries whether it is related to delivery, invoices or general queries.
• Check customer call-off a week in advance and highlight any issues to planning.
• Review customer forecasts and send report to planners.
• The role is working Monday to Friday 8:30am - 4:30pm

About you;

• Excellent communicator and organisational skills
• Able to demonstrate strong customer focus.
• Friendly and personable, able to communicate well with a broad clientele.
• Good attention to detail, accuracy critical element of role
• Proactive approach to work
• Ability to work on own initiative and part of a team.
• Excellent IT Skills (Word/Excel/Internet)