Customer Service Coordinator

Role overview

• ID:
• Entity: Vistry
• Region: Vistry Cotswolds
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Bishops Cleeve, Cheltenham
• Date Posted: 01.03.2024

We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Cotswolds, at our Bishops Cleeve office in Cheltenham. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.

We are pleased to say, this role can accommodate agile working arrangements.

• Let's cut to the chase, what's in it for you
  • Competitive basic salary and annual bonus
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Competitive contributory pension scheme
  • Life assurance - 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits
• In return, what we would like from you
  • Behave in line with our company values - Integrity, Caring and Quality
  • Previous experience working within a similar environment
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Touch Typing
  • A calm and cheery personality
  • Patience and calmness under pressure
  • A sense of humour
  • Good planning and organisations skills
  • Problem solving and decision-making skills
  • A polite, tactual, and assertive attitude
  • Excellent communication skills
  • Good team working skills

  Desirable -

  • 5 GCSE's or equivalent including Maths & English
  • Experience working for a residential house builder ideally within the customer facing environment.
  • An understanding of building regulations and legal obligations.
  • A good understanding of written English Grammar
• More about the Customer Service Coordinator role
  • To address and respond to Customer issues in a prompt and organised way.
  • To deliver an excellent Customer Service, understanding and empathy to our customers
  • To liaise with internal departments and form excellent working relationships as part of the larger team.
  • To communicate effectively and regularly with colleagues and management
  • Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
  • Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
  • Keep our database system up to date at all times.
  • Carry out general administrative duties.
  • Work directly with the office manager to ensure our KPI's are in line with company guidelines
  • Learn and at all times adhere to the company Health and Safety requirements

Finally, let's tell you a bit more about us

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.

You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.