Customer Service Coordinator

Customer Service Coordinator
Full time, permanent
SE Ipswich
£26,000 + benefits listed below.

Are you looking for a rewarding career in an industry that offers progression, development and opportunities to travel the world?

Do you want to work for a global leader in shipping/Logistics? Do you have a passion for solving problems and delivering solutions?

If yes, then we have an exciting opportunity for you!

Reed is working in partnership a company that values customer focus, innovation, and people. They strive to meet and exceed customer expectations and take it personally when it comes to providing quality service. They believe that their people are their greatest asset and invest in their development and growth. This company fosters a culture of collaboration, learning, and creativity, where everyone can share their ideas and challenge the status quo.

We are looking for two Customer Service Coordinators to join their dynamic Customer service team. You will be responsible for handling all Customer Service enquiries, especially managing exceptions throughout the shipment cycle. You will work closely with sales, operations, and other departments to facilitate any changes requested by the customer or communicate any changes initiated. You will also implement strategic directions, such as introducing new online tools or promoting new services to customers.
We welcome candidates who have no experience in the shipping/logistics industry, as this company are happy to train you and have an excellent track record of doing so. In this case, the role would be Junior Customer Service Coordinator and the salary would be at the lower end of the range. However, we also welcome candidates who have experience in Customer Service especially in shipping or logistics, and the salary and the job title will reflect that.

To be successful in this role, you will need:
• Office based Customer Service experience.
• Excellent written and verbal communication skills
• Data entry skills and good attention to detail
• Ability to work as part of a close team, and independently.
• Ability to work well in a fast-paced environment.
• IT literacy; ideally familiar with Microsoft suite

If you are interested in this role, please apply now.

We offer a competitive salary and a range of benefits, including:
• Hybrid working following probation.
• Annual performance-based bonus
• Private health insurance
• Private pension scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years.
• Life assurance - 4 x annual salary
• Income protection insurance
• Cheap breakfast and lunches proved at canteen onsite.
• Free parking
• 25 days annual leave increasing to 30 days, plus bank holidays.