Customer Service Coordinator

Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team.

Applicants are required to have a passion for providing excellent Customer Service and maintaining effective business relationships to exceed customer expectations. It is imperative that you are highly motivated, display initiative, have strong time management skills, and are attentive to detail.

Key Responsibilities:
· On-boarding new customers, ensuring the company is primed to handle their business smoothly
· Making requested changes to existing bookings and advising of any associated costs
· Engaging with customers regarding changes in booking pattern
· Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
· Implementing strategic directions, such as introducing new online tools or promoting new services to customers

This role will allow the right individual to be able to liaise with clients, customers and have the autonomy to control their day.

Skills & Experience:
· Excellent written and verbal communication
· Previous work experience within the Shipping & Logistics industry.
· Ability to work as part of a close team, and independently.
· A positive, can-do attitude & a personable manner
· Willingness to accept challenges & seek solutions.
· Ability to work well in a fast-paced environment.
· IT literacy; ideally familiar with Microsoft suite

We believe that this client is an employer of choice in the area and offers competitive benefits, including 25 days holiday, free parking, health insurance and a generous employer pension contribution!

Core Benefits:
· Discretionary Bonus
· Private Health Insurance
· Private Pension Scheme
· Life Assurance - 4 x annual salary
· Income Protection Insurance
· Free Parking
· 25 days annual leave increasing to 30 days, plus bank holidays.

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available.

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