Customer Service Executive

As a Member Account Executive, you’ll work within our Member Engagement team to enhance member satisfaction and loyalty. Your role involves assisting with member queries, processing applications, and ensuring top-notch Customer Service. 

Location: Stevenage 

Hours: 35 hours per week (flexible as needed) 

Salary £24,000 – £25,000 per annum – pro rata  

Job type: Fixed term contract

Responsibilities for Customer Service Executive:   

• Assist members through phone, email, and SMS. 
• Follow up on potential member leads from various activities. 
• Process new member applications and renewals. 
• Handle member payments securely. 
• Reach out to members for retention efforts. 
• Promote company’s services to potential and existing members. 
• Maintain communication standards with members. 
• Share feedback with teams based on member insights. 
• Represent company at events when required. 
• Collaborate with partners for member scheme administration. 
• Adhere to company policies, including Equality, Diversity, and Inclusion. 

What you need for Customer Service Executive:  

• Experience in Customer Service roles. 
• Strong communication and interpersonal skills. 
• Ability to manage time and prioritise tasks. 
• Proficiency in Microsoft Office tools. 
• Attention to detail and sensitivity to member needs. 
• Familiarity with data protection standards. 

Please note this is a fixed term contract for 6 months initially.

For more information about this role, apply now!