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SalaryWe are currently recruiting for a temporary Customer Support Executive for a prestigious Borehamwood based organisation.
The role is for approx. 3 months and could possibly go permanent in the future.
This is an office-based position, and the working hours are Monday - Friday: 9.00am to 5.30pm.
This role will be to support ongoing customer service including customer queries and front-line Customer Support, such as responding to emails and dealing with postal correspondence.
Responsibilities and Duties of a Customer Service Executive:
- Dealing with financial queries from clients and customers.
- Reading and reviewing legal documentation
- Liaising with customers, clients and the internal customer relationship team.
- Ensuring customers are promptly responded to - in an empathetic and diligent manner.
- Completing customer query tasks and management of customer correspondence.
- Updating the database on a daily basis, tracking systems always ensuring that an accurate audit trial is in place.
- Issuing of written correspondence via email and the post.
- Other ad hoc related tasks .
Person Specification of a Customer Service Executive:
- Always interact in an enthused and empathetic manner.
- Excellent communicator - always answering the telephone in a polite manner.
- Extremely organised with accurate keyboard skills.
- Respond to complaints and queries with the appropriate solution.
- Highly IT Literate - competent user of Microsoft Office
- Be empathetic in relation to customer queries and concerns.
Benefits include:
28 days holiday
Weekly pay
Free on-site parking
Tate Rewards scheme - including store discounts.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
