Support Executive

A chance to join a fast-paced, dynamic and growing business that has a track record of investing and developing its people! The Support Executivewill have principal responsibility for the day to day customer service routines associated with the developments we manage, ensuring the highest quality of service is provided, commensurate with the requirements of any management contract, lease/s, service level of agreement or otherwise.

TheSupport Executive's specific duties would include, but are not limited to:

KEY RESPONSBILITIES:

Customer Service

• To support the ongoing customer service routines associated with the portfolio, aiming to ensure support tickets, customer queries, contract, risk management tasks are completed in an efficient and timely manner. Front line support - answering phones, responding to emails, dealing with postal correspondence.

• Support the developments contract management routines, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.

• Supporting the developments risk management routine, utilising POD systems to ensure the appropriate actions are uploaded in a timely manner and closed out to a full resolution.

Manage, allocate and respond to incoming customer and contractor correspondence from any communication channel in accordance with PODs brand and processes, this will include but is not limited to:

• Dealing with financial queries from customers and / or contractor.

• Reading and reviewing and completing legal documentation.

• Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally.

• Ensuring customers are promptly responded to in an informative, empatheticand diligent manner.

• Helping to enhance the customer experience of POD via the completion of customer query related tasks and management of customer correspondence.

• Updating POD databases and tracking systems to ensure an accurate audit trial is in place.

• Issuing of written communications via email or post.

Person Specification:

Skills and Abilities:

• Team player
• Works well under pressure
• Attention to detail and meticulous
• Highly organised and routine driven
• Excellent communication skills
• Excellent time management skills
• Results focused
• Adheres to deadlines and SLA's

At POD we are committed to the POD Values:

You should always display the key POD values of being:

• Meticulous- preparation, process, detail, diligent, methodical, specific
• Dedicated - commitment, belief, passion, self-discipline, enthusiasm
• Smart - innovative, resourceful, original, creative, effective
• Supportive - collaborative, honest, communicative, flexible, team-player

22 Days Holiday, as well as 8 BH's, and 1 Birthday Holiday per year.